Terms of service

Terms of Service

OVERVIEW

Welcome to rue fine.

The terms "we", "us" and "our" refer to rue fine. rue fine. operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services").

rue fine. is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, or that you have given permission for any minor dependants to use the Services under your supervision.

To use the Services, including browsing our online store or purchasing any products or services we offer, you may be asked to provide information such as your email address, billing, payment and shipping information.

You represent that all information you provide is accurate, current and complete and that you have the necessary rights to provide this information.

You are responsible for maintaining the security of your account credentials and for activity carried out through your account.

You may not transfer, sell, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make every reasonable effort to provide accurate descriptions and representations of our products.

Please note that colours or product appearance may differ slightly from how they appear on your screen due to device settings, photography, lighting or production variations.

Product descriptions, packaging, ingredients and other product information may occasionally be updated.

You should always review the information, instructions and ingredient list printed on the product you receive before use.

All descriptions of products are subject to change where reasonably necessary. We reserve the right to discontinue products or limit availability by geographic region or jurisdiction.

Nothing in this section affects your statutory rights in relation to goods that are faulty, damaged, incorrectly supplied or do not conform to the description provided.

Cosmetic product information

Our skincare and personal care products are cosmetic products and are not intended to diagnose, treat, cure or prevent medical conditions.

Product information provided through our website, social media, advertisements or other marketing material is for general cosmetic and product-information purposes.

Individual results may vary.

If you have known allergies or sensitivities, please review the full ingredient list before using a product.

If irritation occurs, discontinue use.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.

rue fine. reserves the right to accept or decline an order where reasonably necessary, including because of product availability, payment issues, suspected fraud, incorrect information or inability to fulfil the order.

Your order is accepted once rue fine. confirms acceptance and payment has been successfully processed.

Please review your order carefully before submitting it.

Cancellation requests may be submitted before fulfilment. Once an order has entered fulfilment or has been dispatched, we may be unable to physically stop the shipment.

This does not affect any statutory cancellation or withdrawal rights available under applicable consumer law.

If we decline, modify or cancel an order, we will attempt to contact you using the email address, billing information or phone number supplied with the order.

Purchases are subject to our Return & Refund Policy together with any mandatory consumer rights applicable to you.

You represent that purchases are for your personal or household use and not for unauthorised commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice.

The price charged will be the price displayed and confirmed at the time your order is placed.

Prices displayed to consumers will include applicable taxes such as VAT where required by law.

Any applicable shipping charges and other charges payable to us will be disclosed before you complete your purchase.

For international orders, customs duties or import charges may apply depending on the destination. Where such charges are not collected by us at checkout, customers will be informed where applicable and may be responsible for charges imposed by their local customs authority or delivery provider.

We may occasionally offer promotions governed by separate terms and conditions. If there is a conflict between promotional terms and these Terms, the specific promotional terms will apply.

You agree to provide accurate and complete purchase, payment and account information.

You represent that you are authorised to use the payment method provided and agree to pay the final amount displayed at checkout.

SECTION 5 - SHIPPING AND DELIVERY

Orders may be prepared, packaged and shipped on our behalf by specialised third-party production and fulfilment partners and may therefore be dispatched from a location different from rue fine.'s business address.

Your purchase remains a purchase from rue fine. Any customer-service questions, delivery issues, returns or complaints should therefore be directed to rue fine. rather than our manufacturing or fulfilment partners.

Shipping methods, estimated delivery periods and applicable shipping charges will be displayed on our website or during checkout where available.

Delivery times are estimates unless expressly stated otherwise.

Delays may occur because of carriers, customs processing, public holidays, fulfilment volumes, incorrect delivery details or circumstances outside our reasonable control.

Where consumer law applies, risk of loss or damage to goods generally passes to you when you, or a third party designated by you other than the carrier, receive physical possession of the goods.

This does not affect any rights available to you under applicable consumer law.

Please refer to our Shipping Policy for further information.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including our trademarks, brand name, logos, text, graphics, photographs, product imagery, video, audio, packaging designs and website content, are owned by rue fine., our affiliates or our licensors and are protected by applicable intellectual-property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store or commercially exploit our content without prior written permission.

Nothing in these Terms grants you a licence or other rights to intellectual property belonging to rue fine., Shopify or any third party except as expressly stated.

The rue fine. name, logo, product names, designs and slogans are trademarks or intellectual property of rue fine. or their respective rights holders and may not be used without permission.

Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to tools supplied by third parties as part of the Services which we do not control.

Such tools may be provided on an "as is" and "as available" basis and may be subject to the terms and privacy practices of the third-party provider.

Your use of optional third-party tools is at your discretion.

We may introduce additional features, tools and resources in the future. These will also form part of the Services and be subject to these Terms where applicable.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links or functionality provided by third-party websites.

We are not responsible for the content, accuracy or practices of third-party websites you choose to access.

Please review the terms and policies of third-party websites before completing transactions with them.

Complaints relating specifically to goods or services purchased directly from a third-party website should be directed to that third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

rue fine. is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with rue fine..

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and rue fine., including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with rue fine., to the extent permitted by applicable law.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

Certain personal information may also be subject to Shopify's Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes certain personal information relating to your access and use of the Services in order to provide and improve Shopify's services.

Information submitted through our store may be transmitted to Shopify and other service providers, including payment processors, fulfilment providers and delivery companies, where required to operate our store and fulfil your order.

Please review our Privacy Policy for further information about how personal information is collected, used and shared.

SECTION 11 - FEEDBACK

If you submit reviews, photographs, ideas, suggestions or other feedback to us, you confirm that you own or have the necessary rights to submit that content.

Where permitted by applicable law, you grant us permission to use, reproduce, publish and display content voluntarily submitted for publication or promotional use.

You must disclose any compensation or incentive received in connection with a review where required.

Feedback must not infringe intellectual-property, privacy or other rights belonging to third parties or contain unlawful, abusive, defamatory or malicious material.

We may remove content that violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally information on our Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, transit times or availability.

We reserve the right to correct inaccuracies and update information.

If an error materially affects an order you have already placed, we may contact you to resolve the issue or cancel and refund the affected order where appropriate.

Nothing in this section affects mandatory consumer rights.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes.

You must not use the Services to:

conduct unlawful or malicious activity;
violate applicable law;
infringe intellectual-property rights;
harass, abuse or threaten another person;
transmit knowingly false or misleading information;
distribute spam or malicious software;
impersonate another person or organisation;
collect personal information unlawfully;
interfere with the security or operation of the Services; or
bypass technical restrictions implemented to protect the Services.

We may suspend or terminate access where these Terms are materially or repeatedly violated.

SECTION 14 - AGENTS

This section applies if you use or deploy software or services capable of taking autonomous or semi-autonomous action on your behalf to interact with the Services ("Agents").

Agents must identify themselves appropriately and must not conceal automated activity, circumvent CAPTCHAs, evade access restrictions, or bypass measures designed to control automated access.

We may restrict whether and how Agents access or interact with the Services.

SECTION 15 - TERMINATION

We may suspend or terminate access to the Services where reasonably necessary, including where these Terms have been materially or repeatedly breached or where required for security, fraud-prevention or legal reasons.

Any provisions that by their nature are intended to continue after termination will remain in effect.

SECTION 16 - DISCLAIMER OF WARRANTIES

We aim to provide accurate information and reliable access to our Services, but we do not guarantee that the website will always be uninterrupted or free from errors.

Nothing in these Terms excludes warranties, remedies or consumer rights that cannot legally be excluded or limited.

To the extent permitted by applicable law, Services are otherwise provided on an "as is" and "as available" basis.

SECTION 17 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

Nothing in these Terms affects mandatory consumer rights, including rights relating to defective, unsafe, damaged, incorrectly supplied or non-conforming goods.

To the fullest extent permitted by applicable law, rue fine. will not be liable for indirect or consequential losses that were not reasonably foreseeable.

SECTION 18 - RESPONSIBILITY FOR MISUSE

You are responsible for losses reasonably arising from your unlawful use of the Services, infringement of another person's rights, or material breach of these Terms, to the extent permitted by applicable law.

Nothing in this section imposes liability on a consumer where doing so would be unlawful or unfair under applicable consumer-protection law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law and the unenforceable portion will be treated as severed.

The remainder of these Terms will continue in effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms and policies incorporated by reference constitute the agreement governing your use of the Services, subject always to mandatory rights available under applicable law.

SECTION 21 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent except where applicable law provides otherwise.

We may transfer our rights and obligations where legally permitted, provided doing so does not reduce mandatory consumer rights.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide Services are governed by the laws of Malta.

If you are a consumer, this choice of law does not deprive you of mandatory consumer protections available to you under the laws of your country of residence where those protections apply.

Nothing in this section limits any rights you have to bring proceedings in a court with jurisdiction under applicable consumer law.