Shipping policy

Shipping Policy

Thank you for shopping with rue fine.

Please review the information below regarding order processing, shipping, delivery and tracking.

1. Order Processing

Orders are processed once payment has been successfully received.

Most standard customer orders are prepared for dispatch within approximately 2 full working days.

Processing times may be longer for larger orders, during high-demand periods, public holidays or where circumstances outside our reasonable control affect fulfilment.

Working days do not include weekends or public holidays.

You will receive an order confirmation email after placing your order and, where tracking is available, a shipping confirmation once your order has been dispatched.

2. Fulfilment

rue fine. works with specialised third-party production and fulfilment partners to prepare, package and dispatch our products.

Depending on your delivery destination and product availability, orders may be fulfilled and dispatched from facilities located in Europe or the United States.

Your purchase is always made directly from rue fine.

For any questions regarding your order, delivery, return or product, please contact us directly at support@ruefine.com.

Please do not contact our production or fulfilment partners directly.

3. Shipping Locations

We currently ship to the destinations available during checkout.

Shipping availability may vary depending on your location, courier availability, product requirements and fulfilment options.

If your country or delivery address is not available at checkout, we are unfortunately unable to deliver to that location at this time.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your order.

Shipping charges may vary depending on:

delivery destination;
total order weight;
shipping method; and
courier availability.

Depending on your destination, Standard and/or Express shipping may be available.

The shipping charge displayed at checkout is the amount payable by you unless a free-shipping promotion or other offer applies.

5. Estimated Delivery Times

Delivery time consists of:

Order processing / fulfilment time + shipping transit time.

Most standard orders require approximately 2 full working days for fulfilment before dispatch.

Shipping transit times vary depending on the destination and shipping method selected.

Estimated delivery information will be displayed during checkout where available.

Delivery dates and transit times are estimates unless expressly stated otherwise and cannot always be guaranteed.

Delays may occur because of customs clearance, courier delays, public holidays, weather conditions, high order volumes or other circumstances outside our reasonable control.

6. Delivery Delays

Although we do everything reasonably possible to ensure orders arrive within the estimated timeframe, occasional delays may occur.

If there is a significant known delay affecting your order, we will aim to keep you informed.

If your order appears to be delayed beyond the expected delivery period, please contact us at support@ruefine.com with your order number.

7. Delivery Information

Please ensure that your:

full name;
delivery address;
postcode or ZIP code;
email address; and
telephone number

are entered correctly when placing your order.

Incorrect or incomplete delivery details can result in delays or failed delivery.

If you notice an error after placing your order, please contact us as soon as possible at support@ruefine.com.

We cannot guarantee that delivery details can be changed once an order has entered fulfilment or has been dispatched.

8. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to update after the courier receives your parcel.

If tracking shows an issue with your delivery, please contact us and we will assist you where possible.

9. Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact:

support@ruefine.com

Please include:

your order number;
the email address used to place the order; and
your delivery address.

We will review the tracking information and, where necessary, investigate the shipment with our fulfilment partner or courier.

Where an order is confirmed as lost, we will provide an appropriate solution, which may include a replacement or refund in accordance with applicable consumer law and our Return & Refund Policy.

10. Damaged Orders

Please inspect your order when it arrives.

If your parcel or product arrives damaged, please contact us as soon as possible at support@ruefine.com.

Please provide:

your order number;
clear photographs of the damaged product;
photographs of the shipping packaging; and
a brief description of the issue.

We will review the case and provide an appropriate solution where required, which may include a replacement or refund.

11. Customs, Duties and Taxes

International orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination.

Any taxes, duties or charges collected directly by rue fine. will be displayed during checkout where applicable.

Where additional import or customs charges are imposed by the destination country and have not been collected by us at checkout, the customer may be responsible for those charges where permitted by applicable law.

Customs processing may also result in additional delivery time.

12. Failed or Refused Delivery

If a parcel cannot be delivered because of incorrect or incomplete delivery information, customer unavailability, refusal of delivery or failure to collect the parcel, it may be returned to the fulfilment centre.

If this happens, please contact us.

Where re-shipment is possible, additional delivery charges may apply if the failed delivery was caused by incorrect information supplied by the customer or failure to receive or collect the parcel.

Any refund or additional charges will be handled in accordance with applicable consumer law and our Return & Refund Policy.